Deliverables Based IT Services Contract
The Texas Department of Information Resources (Texas DIR) offers Deliverables-Based IT Services (DBITS) to Texas
governmental and public educational entities through DIR's Go DIRect Program.
Go IT Services is an approved Texas DIR DBITS vendor. We bring extensive
government experience and we are authorized to provide Texas DIR customers with services in the following categories:
Application Development
Application Development includes development of new applications
which may be mainframe, server, network-based, web-based or a combination. The
requirements for new applications may require interfaces to existing applications.
Examples of included services: researching; analyzing; gathering requirements;
designing; programming; testing; documenting and implementing; applying changes to
the software language and/or database in which the application is written; providing
corrections for production or any changes needed and participation in disaster recovery
planning and documentation.
Application Maintenance and Support
Application Maintenance and Support includes the skills and requirements
for supporting application systems, including troubleshooting, modifying, maintaining and
enhancing legacy systems. Application Maintenance and Support also applies to
applications running in a production environment.
Examples of included services: research, analysis, design, programming, testing,
documenting and implementing maintenance changes; correcting software errors;
modifying reports and ensuring accurate report runs; making modifications to the
applications and documentation; writing ad hoc queries; loading and applying changes to
the software language and/or database in which the application is written; providing
corrections for production or any changes needed and participation in disaster recovery
testing, planning and documentation. Services may need to be available 24/7 or on an
on-call basis.
Technology Upgrade/Migration and Transformation
Technology Upgrade/Migration may be required to increase business
functionality, re-engineer a business function, keep current with vendor upgrades or when
upgrading existing technology. Technology Transformation may be accomplished by
converting/migrating legacy applications to new technology either with or without new
business functionality or it may include introducing new technology into the enterprise.
Technology Upgrade/Migration may also include providing website content accessibility
compliance.
Examples of included services: assessments of the current application portfolio,
evaluation of the technology assets before beginning technology transformation and
Business Case development for justification of an initiative. Also included are:
technology transformations, which may include, appropriate Return on Investment (ROI),
benchmarks and milestones. The following activities may also be included: planning,
analysis, requirements development, proof of concept, deployment, implementation,
integration, remediation, data migration, documentation, application programming and
support services; and training support.
Project Management
Project Management services include performance of any or all of the project management processes. Our project managers are PMP® certified through the Project Management Institute. As such, they are trained and qualified using a variety of industry-standard tools and techniques. Our Project Management service includes Scope Management, Schedule Management, Financial Management, Quality Management, Communication Management, Project Change Management, and Risk Management. Additionally, we create Test Acceptance Plans that clearly define project success criteria in order to ensure the solution meets business requirements.